Frequently Asked Questions

If you have a question that is not answered here, just give us a call at (855) 201-4225.

 


Tell me more about Goodbye Cycle and how it works?


Goodbye Cycles offers an easy, straight-forward solution for people looking to get rid of their gently used, high-end road or mountain bikes. Forget the red-tape of eBay or dealing with kooks from Craigslist: we’re a small company made up of bike lovers like you, and we know that when you’re ready to sell your bike, you just want to get a fair price for it…and you want it to be easy. That’s what we do&#8212and we do it FAST. For more information you can call us, or fill out our contact form.

How are you guys different from eBay or Craigslist?


No creating accounts, no nut-jobs emailing&#8212wasting your time. We make it easy for you to get the most value for your bike in the least amount of time and effort.

Am I really shipping my bike to Goodbye Cycle or a third party?


You are sending your bike directly to our Goodbye Cycle shop in Granbury, Texas. You will be doing business strictly with us and nobody else.

Can you guarantee my offer?


You have our word as long as the actual condition of your bike matches the description that you provide. Please be honest and thorough when describing your bike&#8212no sugar coating. There may be cases where we may find something you missed. Here is the checklist of the most common things to look for to ensure you are describing your bike accurately:

  • Is anything broken or not working correctly?
  • Are there severe scratches or dents on frame/components due to crashes?
  • Give us a ballpark estimate on the number of miles put into the bike.

Please feel free to contact Goodbye Cycle if you do not feel comfortable with any assessment and a manager will gladly take a second look at your bike.

How long will it take to get my money?


We want to put money in your hands as fast as you can read the alphabet backwards! However, it depends on how you want to receive your money. We can mail you a check, but we do that on Fridays (our bookkeeper is adamant about that). If you have a Paypal account, we’ll put your money in your account as soon as you say the bike is ready to ship. It’s your money, so you make the call and we deliver.

How do I know I’m going to get paid?


We have a lot invested in this business—including a showroom and website. We would be out of business pretty quick if we didn’t pay our customers. But if you are still concerned, pick the paypal option, we will fund your account as soon as you say “I am ready to ship”